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Privacy Policy

Effective Date: August 30, 2019

1.             INTRODUCTION

 

 

 

 

2.             WHEN DOES THIS PRIVACY NOTICE APPLY

3.             PROCESSING OF YOUR PERSONAL DATA

 

 

Personal data we process Basis of processing Purpose of processing
If your product is registered with us by you, or via contractors or plumbers, we will collect your name, postal address, email address, telephone number, or other identifiers by which we may contact you online or offline. We will also maintain this information with your purchase history. It is necessary for the performance of our contract with you to provide warranty service (including any potential recalls) as necessary. This is required to register your product or to provide you with service under the warranty, including any recalls.
If you purchase an extended warranty, or make a claim under any warranty, we will collect your name, postal address, email address, telephone number, or other identifiers by which we may contact you online or offline, purchase history, installation information, and credit card or other payment details. It is necessary for the performance of our contract with you if you purchase an extended warranty or make a claim under any warranty. This is required to provide extended warranties to your purchased products, and to process and fulfill claims in connection with our products and to inform you of the status of claims.
If you sign up for a contest or promotion, we will collect your name, email address, telephone number, product interest, and postal address. Consent. This is required to enter you into the contest or promotion you have chosen to participate in.
If you correspond with us, we will collect your name, contact details, and the details of your correspondence. We retain this information to keep track of our communications with you, to respond to your requests and inquiries, and to provide you with the best possible service.
If you respond to any surveys, we will collect your name and your responses, some of which may include personal data. We retain this information to understand how you use our products to improve our products and services, for developing new products and features, and to administer your participation in surveys and market research.
If you access our websites, we will collect non-persistent information about your computer equipment, device IP address, operating system, browser type, and browsing behavior including the details of your visits to our website, web traffic data, location data, and logs. We process this information to enable and monitor your use of our websites and services, and to improve those services. We also collect this information so you will not have to re-enter it when you use our services, and also track and understand how you use and interact with our websites and applications, and also to tailor our services around your preferences and to enable us to manage and enhance our services.
If you access our websites, we will collect persistent information, including your device IP address, domain name, identifiers associated with your device, device and operating system type, and characteristics, web browser characteristics, language preferences, clickstream data, your interactions with our products and services, the pages that led or referred you to our websites or applications, dates and times of access, geolocation information, and other information about your use of our websites and applications. We use this information to provide you with interest-based (behavioural) advertising or other targeted content.  For geolocation information, we use this information to understand where our products are used, and to respond to service requests or automatic service notifications.
Content you post in public areas of our website, and 3rd party industry and social media sites. We use this information to effectively communicate to you, respond to your requests or inquiries, and to better understand how our products are used.
If you apply for a job through our site, we will collect name, address, education information, employment history, and salary history. We use this information to manage your application for, or interest in, career opportunities with us.
If you use the V-10 Portal, we will collect your name, telephone number, email, and the name or designation you give to your account.  The app would also collect certain additional information about your products, like usage history and functionality. We process this information on the basis of the performance of a contract, or, for alerts, on the basis of consent. When you sign up for V-10 Portal services, we use the information to administer your V-10 account, and manage its interaction with IBC products, and to send you fault alerts or status updates.

 

 

Information you provide:

We obtain personal data about you directly from you, or via contractors and plumbers who assist you, when you register a product, when you extend a warranty, and when you submit information to us via our websites or mobile applications.  We may also collect personal data in the course of the performance of your contract with us or if you contact us via phone, email or direct messaging services provided by third-party social media platforms.

 

Information we collect automatically:

As discussed above, when you navigate through and interact with our websites or mobile applications or through email, we may use automatic data collection technologies to collect information about you. This includes browser cookies, Flash cookies, web beacons, device identifiers, server logs, and other technologies.

 

Some content or applications, including advertisements on our websites, are served by third parties, including advertisers, ad networks and servers, content providers and application providers.  These third parties may use cookies alone or in conjunction with web beacons or other tracking technologies to collect information about you when you use our websites, but only with your consent.  Third parties that collect such information may associate it with your personal data where permitted by law, or they may collect information, including personal data, about your online activities over time and across different websites and other online services.  They or IBC may use this information to provide you with interest-based (behavioural) advertising or other targeted content.  We do not control these third parties’ tracking technologies or how they may be used outside of our services.  If you have any questions about an advertisement or other targeted content, you should contact the responsible provider directly and/or review that provider’s privacy policy.

We do not support the Do Not Track browser option.

Information we obtain about you from third parties:

We may receive personal data about you from contractors who may assist you in registering your products and purchasing extended warranties.

 

We also send out mailings via the post office from public records.

4.             SHARING OF PERSONAL DATA

 

 

4.2.1. External vendors, service providers, and technicians who help with our data processing and storage.

 

4.2.2    In connection with a merger or sale of the company and/or parts of its assets, your personal data may be among items sold or transferred.

 

4.2.3. Contractors who may assist you in registering your products, or purchasing extended warranties.

 

4.2.4. Third parties who you have requested information from for purposes of financing or rebate information.

 

We may share with third parties, such as utility companies, deidentified or aggregated consumer information that cannot reasonably identify you.

 

In certain circumstances, we also share and/or are obliged to share your personal data with third parties in accordance with Data Protection Legislation.  These third parties include:

 

 

We require all service providers that we share personal data about you with to provide assurances regarding the confidentiality and security of that information.  These third parties agree to only use such information for the purpose for which it was provided and in accordance with this Notice.

 

5.             INTERNATIONAL DATA TRANSFERS

6.             HOW IS MY PERSONAL DATA SECURED

 

7.             RETENTION OF PERSONAL DATA

 

 

 

 

8.             YOUR RIGHTS

 

To the extent permitted by applicable law and subject to certain conditions, you may (1) seek confirmation regarding whether IBC is processing personal data about you; (2) request access to the personal data that we maintain about you; (3) request that we update, correct, amend or erase or restrict information about you; or (4) exercise your right to data portability, by contacting us directly at compliancemanager@rheem.com.  In addition, you may object to IBC’s processing of your personal data at any time; however, doing so may impact your use of the services that we provide.  To protect your privacy, IBC will take commercially reasonable steps to verify your identity before granting access to or making any changes to your personal data.

 

These may include (as relevant):

 

Your right What does it mean? How do I execute this right? Conditions to exercise?
Right of access Subject to certain conditions, you have a right to access personal data about you which we hold. You may make a request for access to personal data in writing to compliancemanager@rheem.com.  Please specify the type of personal data you would like to access. You may also submit a request by calling us at (800) 414-7980.

 

1.    We must be able to verify your identity.

2.    Your request may not affect the rights and freedoms of others.

3.    We generally do not provide access to data we keep solely for data backup purposes.

Right of data portability Subject to certain conditions and limitations, you have the right to receive from us personal data which you have provided to us. You may make a request in writing to compliancemanager@rheem.com. Please specify the type of information you would like to receive. You may also submit a request by calling us at (800) 414-7980. Your right to data portability is limited. It applies only when:

1.    our processing is based on your consent or on our contract with you; and

2.    when our processing is done through automated means (e.g. not paper records). ; and

3.    You provided us with the personal data at issue.

Rights in relation to inaccurate personal or incomplete data You may challenge the accuracy or completeness of personal data about you. If the personal data is inaccurate, you are entitled to have the inaccurate data removed, corrected or completed, as appropriate. Please notify us of any changes regarding personal data about you as soon as they occur.

 

You may make a request in writing to compliancemanager@rheem.com.  You may also submit a request by calling us at (800) 414-7980.

 

This right only applies to personal data about you. When exercising this right, please be as specific as possible.
Right to object to or restrict our data processing Subject to certain conditions, you have the right to object to or ask us to restrict the processing of personal data about you. You may make a request in writing to compliancemanager@rheem.com.  You may also submit a request by calling us at (800) 414-7980.

 

This right applies only if our processing of personal data about you is based on our legitimate interests (see Section 3 above). Any objections must be based on your particular situation, and must contain specific reasons.

 

Right to have personal data erased Subject to certain conditions, you have a right to have your personal data erased e.g. where you think that the information we are processing is inaccurate, or the processing is unlawful. You may make a request in writing to compliancemanager@rheem.com. You may also submit a request by calling us at (800) 414-7980.

 

We may not be in a position to erase personal data about you, for example when: 1. where we have to comply with a legal obligation;

2. in case of exercising or defending legal claims; or

3.where retention periods apply by law or regulations.

 

Right to withdrawal You have the right to withdraw your consent to any processing for which you have previously given that consent.

 

You may make a request in writing to compliancemanager@rheem.com.  You may also submit a request by calling us at (800) 414-7980.

 

If you withdraw your consent, this will only take effect for the future.

 

9.             CHILDREN’S PERSONAL DATA

The products and services that we offer are designed for a general audience and are not intended for children under the age of 16.  We do not knowingly collect personal data from children under 16.  If we learn we have collected or received personal data form a child under the age of 16, we will promptly delete the information.

10.          YOUR RIGHT TO LODGE A COMPLAINT WITH A SUPERVISORY AUTHORITY

11.          UPDATES TO PRIVACY NOTICE

11.1     We reserve the right to change this Notice at any time in our sole discretion without prior notice to you to reflect changes.  We will indicate at the top of the notice when it was most recently updated.

12.          IDENTITY OF THE CONTROLLER OF PERSONAL DATA

13.          CONTACT US