Coronavirus
As our country begins to open up IBC Just like many other companies, has naturally taken many measures to protect the health of our employees and customers while at the same time doing our best to continue providing services in these uncertain times.
Availability of office staff
At this time, all our office departments are available and can be reached as usual. These include the sales department, the technical help desk, the accounts department and the parts (distribution and sales) department.
Order intake and deliveries
At this time, we are not experiencing any delivery or product availability problems. Our deliveries at this time have therefore not been disrupted. Orders can be placed as usual and will be handled as usual. However, due to additional health-protection measures that may need to be taken or because of potential problems in the delivery chain, delivery problems in the future cannot be ruled out. In that case, we will inform customers as soon as possible and work with them to find a suitable solution.
Meetings and visits
All non-critical internal meetings have been cancelled or will be held by video- or teleconferencing. In addition, it has also been decided to cancel all visits to our company by customers and suppliers.
Training sessions
On the basis of the guidelines given by the government we have decided not to hold any more training sessions at our offices or external sites until further notice. For online training options please see the training section.
If you have any questions or comments, we are always happy to offer further clarification.
1-844-HEAT-IBC
Questions?
Our customer service team is here to answer all your questions and provide technical advice, if that’s what you need. You can call us at 1844-HEAT-IBC, Monday – Friday between 8:00am-4:30pm.
If you need to contact us outside office hours, please send us a message or email with your question to: sales@ibcboiler.com, and a member of our team will get back to you as soon as possible.
PORTAL
121 Walter A Gaines Way
Lawnside, NJ 08045
Tel: 856-887-0544
Fax: 856-735-5584
4507 South Taylor Drive
Sheboygan, WI 53081
Tel: 920-783-8340
Fax: 920-783-8339
8015 North Fraser Way
Burnaby, BC V5J 5M8
Tel: 604-877-0277
Fax: 604-877-0295
123 Edgeware Road, Unit 1
Brampton, ON L6Y 0P5
Tel: 604-877-0277
Fax: 604-877-0295
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