Installer (Provider)

You can view information on a product's settings via the Technician site or via the Product View site. For a description of each site, see Modifying settings in a product.

To view a product's operational settings:

1. If the product is not displayed in the IBC Dashboard Products (Home page) list, go to the Search box and enter the product name or MAC address.
2. Select either , or in the row associated with the product.

You can run a software update from the Technician and Product View sites.

Running a software update from the Technician site

1. Go to https://portal.ibcboiler.com/, and log in.
2. On the IBC Dashboard Products page, if the product is not listed, in the Search box enter the product's MAC address.
3. Select .
4. From the menu on the left, select Restart Options.
5. Select the Internet Update option, and follow the instructions.

   If a product fails to update, it may still restart.

6. To check that the software update has occurred, you can select the menu to view the software release version.

   When a software update is performed, the touchscreen controller is put into "service" mode. This prevents the system from servicing loads.

7. Check that the product has returned to normal operation.

Running a software update from the Product View site

1. Go to https://portal.ibcboiler.com/, and log in.
2. On the IBC Dashboard Products page, if the product is not listed, in the Search box enter the product's MAC address.
3. Select or .
4. Tap the screen to view Main Menu.
5. Tap Diagnostics > Advanced Diagnostics > Software Update.
6. Tap Internet, and follow the instructions.

   If a product fails to update, it may still restart.

7. To check that the software update has occurred, go to Main Menu>Diagnostics>product Information>Software Release.

   When a software update is performed, the touchscreen controller is put into "service" mode. This prevents the system from servicing loads.

8. Check that the product has returned to normal operation.

You can make operational adjustments to a product managed by your provider using two methods: the Technician site and the Product View site accessible via the and or buttons.

Difference between the Technician and Product View sites

Both sites access the same information. Selecting the Technician button displays a dashboard-representation of a product's settings. Selecting one of the "Product View" buttons displays a representation of a product's touchscreen controller.

On a desktop, the Technician site displays more information on the screen about a product's operation including a unique view of multi-product systems when viewing the Master product's settings.

Technician (Dashboard) view

The Product View site is designed for a small screen such as a smartphone.

V1 Product View Homepage Standby page

To modify a product's settings:

1. If the product is not displayed in the IBC Dashboard Products (Home page) list, go to the Search box and enter the product name or MAC address.
2. Select either , or associated with the product.

   	Note
   	The "Diagnostics" menu is read-only, and is reserved for IBC technical support staff.

   To view how to make changes in the V-10 touchscreen controller, see .

3. Make changes as required.
4. To save your changes, select (to exit without saving, select ).
5. To return to the IBC Dashboard page, select the Exit button in the top-right corner.

You can view your provider's contact information as well as view associated product groups and products managed by your provider.

To view your provider's contact information and associated product groups:

1. Select , and then select product Groups.

   The product Groups page lists one or more product groups associated with your provider.

2. To view information on your provider, select a blue link in the Provider column.

   The Provider Profile page lists your provider's contact information as well as a list of product groups managed by your provider.

3. To view products associated with a product group, select a blue link in the product Group column.

You can view a product profile to check certain information such as whether a product is activated.

To view information about a product (via a product group):

1. In the Welcome area (top-right corner), select the down arrow and then select .

2. In the User Owned products area, in the product Name column, click on the blue link to view the specific product's information.

You can view a list of (user-owned) products for which you are a primary contact.

In the Welcome area (top-right corner), select the down arrow and then select .

See the "User Owned products" area for details.

When you edit product information you are changing a product's profile information such as contact information and email alerts. If a homeowner requests remote access to their product, see Installer (Provider) .

To edit information about a product:

1. If the product is not listed on the IBC Dashboard Products Home page, go to the Search box and enter the product name or MAC address, and then press Enter.
2. Select in the row associated with the product profile you want to edit.
3. On the product Profile page, select .
4. On the Edit product Profile page, make your change(s).
5. To save your changes, select (to exit without saving, select ).

An installer key (use only with products set up with software version 1.10.1 or later) is a file that contains a provider's profile. An installer key is used to assign a product to a provider at the time of product registration from the controller. The advantage of using an installer key is that it simplifies the process for the Provider Installer: the product is automatically assigned to the user owner and provider, and activated in the portal as it registers.

To download an installer key:

1. Select the Welcome user drop-down arrow (beside the Username) in the top-right corner of the IBC portal page, and select Profile.

   

2. Select .

3. Select to download the installer.key file to your computer.

4. Copy the installer.key file to a USB stick.

   	Note
   	You will need to copy the installer.key to the main top-level folder/directory on your USB stick. When registering, the touchscreen controller will only look in the top-level directory/folder, not subfolders/subdirectories. Also, ensure that the file name is "installer.key".

5. With the USB inserted in the touchscreen controller (see ), do the following:
6. Tap the Standby screen.
7. Tap Installer Settings > System Settings > Network Settings.

8. Scroll down to the Internet Portal area, and tap the Register button.

   The "Grant IBC access to your product" pop-up is displayed.

9. To confirm that you allow IBC to access the product, tap Yes>OK. Do not select "restart the product" until registration is complete.

   Warning

   While the product is registering: Do not select "Save" after pressing the "Register" button because the product will restart. Do not reboot the product controller until registration is complete. Rebooting a product with a USB stick inserted in the controller causes a new port to be assigned to the USB port. Thus, during portal registration, the installer.key is not found. To restore default port names, reboot the product without the USB stick.

   Successful product registration to the IBC portal typically takes up to 10 minutes.

   During the product registration process, the Internet Portal button changes to "Working" (possibly "Fault"), and when registration is successful, to "Unregister".

10. If, after 10 minutes, the Internet Protocol button still displays "Register", restart the product, and then repeat the registration process using the installer key.

    

    Troubleshooting:
    1. If the product is disconnected after registration, view the product record to determine if there is an "Allow product Re-registration" button. Press the button and wait for the re-registration to complete.
    2. If the button displays "Fault", tap the button and confirm to unregister the product. Wait 10 minutes, wait for the button to change to 'Register', and then restart the product.
    Restart registration.

    If the Internet Protocol button says "Fault", see Troubleshooting the IBC V10 portal.

When you delete a product, the product's profile information is removed from the IBC portal, and you can no longer remotely access the product.

	Warning
	To restore remote access to the product, it will need to be registered again. See Getting connected to the IBC V-10 Portal.

To delete a product from the system:

1. If the product you want to delete is not displayed in the IBC Dashboard Products (Home page) list, go to the Search box and enter the product name or MAC address.
2. Select in the row associated with the product you wish to delete.
3. On the product Profile page, select .
4. To delete the product, select . To exit without deleting, select .

Note on the product list that the product is no longer displayed.

Once a product is registered (connected) to the IBC portal, it must be activated to enable remote access to the product. The product is automatically activated when registering with an installer key. If an installer key has not be used to register a product, a Provider Installer or Provider Manager can activate the product. If unavailable, contact IBC Tech Support to activate.

For more information on product status, see About product status icons.

Activating a product

When you activate a product, the Technician and the Product View buttons associated with the product will display on the products List page.

To activate a product:

1. If the product you want to activate is not listed on the IBC Dashboard Products Home page, go to the Search box and enter the product name or MAC address.
2. Select in the row associated with the product you wish to activate.

   The product Profile is displayed.

3. Select the button.

   A confirmation window opens.

4. To confirm the product activation, select . To cancel activation, select ).

On the product Profile page, the Status box displays "Activated". If you go back to the IBC Dashboard Products Home page, the Status column may display the green icon to indicate that the product is registered and activated. The Technician and Product View buttons will display on the IBC Dashboard Products Page. Or the Status column may display the red icon to indicate that the registered product is disconnected and activated.

Deactivating a product

When you deactivate a product, the Technician and the Product View buttons associated with the product no longer display on the IBC Dashboard Products page.

To deactivate a product:

1. If the product you want to deactivate is not listed on the IBC Dashboard Products Home page, go to the Search box and enter the product name or MAC address.
2. Select in the row associated with the product you wish to deactivate.

   The product Profile is displayed.

3. Select .

   A confirmation window opens to confirm proceeding with the deactivation.

4. To confirm the product deactivation, select (to abort deactivating the product, select ).

On the product Profile page, the Status box displays "Deactivated". If you go back to the IBC Dashboard Products Home page, the Status column may display the red icon to indicate that the registered product is connected and deactivated. Or the Status column may display the red icon to indicate that the registered product is disconnected and deactivated.

You can change your password after logging in.

To modify your password if you are logged in:

1. In the Welcome area (top-right corner), select the down arrow and select Profile.
2. Select .
3. On the Change Password for User page, complete the Password boxes.
4. To save your changes, select (to exit without saving, select ).