Getting connected to the IBC V-10 Portal

  Note

An internet connection is required at the site to enable products to be monitored remotely. To check if the product has a valid IP address, on the touchscreen controller go to Main Menu>Diagnostics>Network Information.

IBC’s V10 portal enables users to manage one or more products remotely. This section describes how to set up access.

Setup involves:

When you register/activate a product through the touchscreen controller, the product is added to the list of products that can be viewed online through the V10 portal. Before you can perform setup to use the IBC V10 portal, the product controller must be connected to an IP network.

There are two ways to register a product:

  1. From the touchscreen controller
  2. From the controller using an installer key

When you register a product, you are granting IBC access to the product and its settings and diagnostics.

To register the product:

  1. On the touchscreen controller’s Main Menu, tap the Installer Settings button.
  2. Tap the System Settings button.

  3. Tap the Network Settings button.

Best Practice: Take a photo of the screen with the product’s MAC address now to avoid transposing digits or inputting the incorrect digit when you later register on the IBC Portal.

  1. In the Internet Portal area, tap the Register button.

    A permission box is displayed requesting confirmation that IBC can access the product.

  2. Tap the Yes option, and then tap OK to grant IBC access to the product.
  Note

After submitting the registration request, there is a small delay where registration may take up to 10 minutes. Do not restart the product during the registration process.

Registration is complete only when the "Register" button displays as "Unregister" on the Network Settings screen.

From the IBC Portal, you can download an installer key that contains your user profile (e.g., your contact information) to a USB stick. Then you can insert the USB stick with the installer key into a boiler controller's USB connection (left side) to assign the boiler to you (user profile). This is useful for installers who install multiple boilers (e.g., contractors). On the Portal, a contractor can view and manage all the boilers that they are responsible for in the one area.

To register a product with an installer key:

  1. Insert the USB stick into the controller's USB connection.
  2. On the touchscreen controller’s Main Menu, tap the Installer Settings button.
  3. Tap the System Settings button.

  4. Tap the Network Settings button.

    Best Practice: Take a photo of the screen with the product’s MAC address now to avoid transposing digits or incorrectly inputting the incorrect digit when you later register on the IBC Portal.

    1. In the Internet Portal area, tap the Register button.

      A permission box is displayed requesting confirmation that IBC can access the product.

    2. Tap the Yes option, and then tap OK to grant IBC access to the product.
      Note

    After submitting the registration request, there is a small delay where registration may take up to 10 minutes. Do not restart the product during the registration process.

    Registration is complete only when the "Register" button displays as "Unregister" on the Network Settings screen.

After the Portal upgrade, the first time you login and the User account is not validated, a screen will be presented so the User can initiate the validation process. Once the User has submitted the information, they will receive a Verification Email containing a 6 digit code which must be entered into the Portal within 60 minutes.

After registering the product, you can apply for access to IBC’s Portal to enable you to manage one or more products remotely. The online registration form requires user information, for example, information about the homeowner and the installer that enables IBC to set up user and product profiles. For security reasons, users are assigned different levels of access based on roles. The following describes the various access roles:

  • A homeowner, who wants to be responsible for their own product is assigned “Provider Monitor” user access. On the Portal, this user can only view and manage their own product.

  • When a homeowner grants permission to an installer as the “Primary Contact”, the installer is assigned “Provider Installer” status. This means that the installer can access the IBC portal to manage the homeowner’s product.

      Note

    Installers who are managing a product via the IBC Portal on behalf of a homeowner must obtain permission from the homeowner. In the lower part of the Portal Registration area, the homeowner must select the “Yes” option and then select the “I Agree” box.

To register for access to the IBC Portal:

  1. Go to www.ibcboiler.com.

    V-10 Portal Registration form

  1. Select the Resources tab.
  2. Choose V-10 PORTAL, and then choose V-10 PORTAL REGISTRATION.
  3. On the V-10 Portal Registration page, from the Select a Model drop-down list, choose a model.
  4. In the Serial Number box, enter the product’s serial number.

  5. In the MAC address box, enter the address.

      Note

    If you took a photo of the MAC address when you registered the product, refer to it to avoid inputting the MAC address incorrectly.

    To locate the product’s MAC address:

    • On the product’s touchscreen controller, in the Main Menu, tap the Diagnostics button.
    • Tap the Network Information button.
    • In the Email where Confirmation is to be sent box, enter an e-mail address.
  1. In the Home Owner Contact Information area, complete all of the boxes.

    Home Owner Contact Information area

  1. In the Contractor/Installer Contact Information boxes, complete the required fields.

    Contractor - installer Contact Information area

     Note

    If you complete the "Primary Contact Name" box, that is, the homeowner has granted you permission to manage their product via the IBC portal, the homeowner needs to confirm this by completing the Portal Registration area.

  1. (If relevant) In the Portal Registration area, the homeowner:
  2. Selects the Yes option.
  3. Selects the I Agree check box.
  4. When the necessary information on the form is complete, select the Send button.

You will receive an e-mail from IBC with your Portal password. Your user name is your e-mail address.

When IBC has set up your access to the IBC Portal, you will receive an automated message with your password. You should receive your password within 3-5 business days.

To log in to the portal:

  1. Go to https://portal.ibcboiler.com.
  2. In the Username box, enter your username.
  3. In the Password box, enter the password (case sensitive).
  4. Select the Login button.

You can change your password by going to the Welcome drop-down list>Profile.

After login, if you are unable to see the product in the list, contact IBC Technical Support.